Mark II Prototype cleaning station - Compliance research report
Track users entering and exiting the cleaning station were observed, to determine what cleaning equipment they were using. This was to research the level of track user compliance at the new prototype cleaning station.
90% or more of track users did ‘something’ to clean their shoes. Due to the variety of equipment available, and the new method of disinfecting shoes using a ‘treadle’, a large variety of behaviours were observed resulting in a difference between correct and partial compliance. The focus is now to shape track users behaviour to undertake the correct behaviours to achieve correct compliance.